Archives

Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]

Are you taking yourself for granted? My wife works as a project manager for the education department of a Fortune 500 company. She was in the process of hiring a key note speaker for one of their [...]

The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]