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I’ll just keep my head down and get on with my job? Management should not ignore the people side of change management. According to a Harvard Business Review study, 70 percent of change [...]

Do staff need to offload and should you let them? 
Many change management projects get stuck right into telling staff what changes to make and then start filling them in on all details. This type [...]

Why are we changing? Even when you have the trust of your employees, they won’t get alongside and make changes unless you provide a compelling and logical reason to change. Your strategy [...]

Here are six techniques you can use to help you say things simply but persuasively, and even forcefully: Get your thinking straight. The most common source of confusing messages is muddled [...]

Why should I bother using humor in my public speaking? Can’t I just deliver my information and sit down? You sure can and that’s what most people do. The problem is that most people [...]

Don’t let the change curve become a roller coaster – Change is a complex issue. Many of us do not embrace the need for change, especially when things appear to be moving along just [...]

You can influence another person’s reactions or choices, but your prospect has the choice of whether or not to respond to you and how to respond to you. Refusing to control yourself and [...]

Like many internal communications, you may find that communicating change is a very demanding part of your role. In today’s environment, change is a fact of life. Companies, resistant to [...]

While penning a note Mark Twain once said, “I would have made this note smaller, but I didn’t have enough time.” Notice the humor? He knew that to convey a message with fewer [...]

You persuade by mastering the art and the skill of effective communication. Your ability to communicate effectively regardless of the message will help you to exceed your sales goals time and [...]