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Be Inclusive If you always talk about “I” or “Me” doing something or achieving something – you’re leaving out the people who matter. Your team deserve to be recognized for their efforts, [...]

The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in [...]

Rhetorical concepts are not only what ancient Greeks and Romans pontificated about in 384 B.C. or thereabouts. Rhetoric and style fits in beautifully with the effective communication tools that [...]

In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or [...]

I am sure that we got the message across. But what did actually happen? Measurement is critical in times of change and the best communication strategies involve measuring for effectiveness. It is [...]

I don’t have time to see everyone. Don’t ignore the people side of change. Change management is usually studied from a technical viewpoint. For example, how can the changes be [...]

I just don’t see how that’ll work ‘… truly flexible, fully integrated, adaptable IT infrastructure using an SOA approach to develop modular, easily integrated and [...]

I found out my job was under threat by email! As communications experts, you know how important it is to select the right communication channel. It is too easy to get so caught up in a busy [...]

Nobody told me… Human beings often screen out what they don’t want to hear, or what they are not ready to hear. No matter how vociferous you have been, you will always find someone [...]

So what’s this got to do with me? People are really good at hearing what they want to hear and screening out messages that they either don’t want to hear, or are not ready to hear. [...]