Competitive Intelligence leads to Great Customer Service
According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]
Reducing Customer Churn the Bottom Line in the Current Economy
In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]
Benefits of Public Speaking for Small Business Owners
As a small business owner you have unique needs, yet your core needs are the same as any business out there: getting your service or product out into the marketplace and gaining loyal customers, [...]
Customer Relationship Building Strategy #1: Listen Up!
The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]
Customer Relationship Building Strategy #3: Above and Beyond The Call
The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]
Customer Relationship Building Strategy #4: Communication
The fourth strategy: Communication. We live in a time of instant gratification. People can go online, type in something on their computer, and the results are up in an instant. Communication is [...]
Customer Relationship Building Strategy #5: The Power Of Gratitude
My final strategy is one of the most important ones: Let them know that they’re special. Let them know that you appreciate them coming to you. As I said earlier, there are thousands of [...]
