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In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

Once you listen to your customers’ needs, you have to let them know that you can help them. It is important to make them realize that you understand their problem by letting them know that [...]