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There was once a time where communication skills were measured by simply having the ability to speak and understand a particular language. Orders were barked in the workplace, even in the home, [...]

According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]

Byron Katie has discovered four questions, which – when answered honestly and genuinely – can transform your life in powerful and profound ways. She calls this inquiry process [...]

Steven Johnson examines how ideas come to us. He explains how history shows that it is more than a simple moment of inspiration that gets good ideas flowing.

The “Father of Motivation,” Dr. Wayne W. Dyer, is known by many as a guru in the field of self-development and awareness. In this podcast interview with Oprah Winfrey, Dr. Dyer [...]

Once you have prepared your content and your notes, and are clear on the compelling reason for people to come and listen and learn from you, you are ready for the second key: overcoming stage [...]

The next step in speaking success and in overcoming that stage fright is connection. Are you connecting with the people in your audience? Are you connecting with the reason that you are there in [...]