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Struggling with past failures is one of the greatest internal hurdles that men and women face in their careers today. In failure, we grieve; feel weak, and sometimes hopeless. In reality, failure [...]

It’s almost a given that, in today’s fast paced global business climate, you’re going to have to develop relationships across a wide range of cultures. That also means that some [...]

The McKinsey Quarterly identified the top most neglected skill for senior managers this month. That skill? Listening. The report suggested that this can be a major organizational issue, with [...]

In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or [...]

Why are we changing? Even when you have the trust of your employees, they won’t get alongside and make changes unless you provide a compelling and logical reason to change. Your strategy [...]

Here are six techniques you can use to help you say things simply but persuasively, and even forcefully: Get your thinking straight. The most common source of confusing messages is muddled [...]

You can influence another person’s reactions or choices, but your prospect has the choice of whether or not to respond to you and how to respond to you. Refusing to control yourself and [...]

Like many internal communications, you may find that communicating change is a very demanding part of your role. In today’s environment, change is a fact of life. Companies, resistant to [...]

While penning a note Mark Twain once said, “I would have made this note smaller, but I didn’t have enough time.” Notice the humor? He knew that to convey a message with fewer [...]

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]