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In a previous article I mentioned how the fear of public speaking for most people is greater than the fear of death. In fact, this fear is so great that some people would rather be the dead body [...]

As a small business owner you have unique needs, yet your core needs are the same as any business out there: getting your service or product out into the marketplace and gaining loyal customers, [...]

I am sure that we got the message across. But what did actually happen? Measurement is critical in times of change and the best communication strategies involve measuring for effectiveness. It is [...]

I don’t have time to see everyone. Don’t ignore the people side of change. Change management is usually studied from a technical viewpoint. For example, how can the changes be [...]

I just don’t see how that’ll work ‘… truly flexible, fully integrated, adaptable IT infrastructure using an SOA approach to develop modular, easily integrated and [...]

I found out my job was under threat by email! As communications experts, you know how important it is to select the right communication channel. It is too easy to get so caught up in a busy [...]

So what’s this got to do with me? People are really good at hearing what they want to hear and screening out messages that they either don’t want to hear, or are not ready to hear. [...]

I’ll just keep my head down and get on with my job? Management should not ignore the people side of change management. According to a Harvard Business Review study, 70 percent of change [...]

Do staff need to offload and should you let them? 
Many change management projects get stuck right into telling staff what changes to make and then start filling them in on all details. This type [...]

Here are six techniques you can use to help you say things simply but persuasively, and even forcefully: Get your thinking straight. The most common source of confusing messages is muddled [...]