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In the recent economic collapse we’ve had the misfortune to witness leader after leader fall from grace. It’s easy to watch this and assume it can never happen to us, but of course it [...]

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in [...]

In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or [...]

The last key to changing your life is to enjoy the ride. Make a conscious choice to enjoy the journey you’re taking. Positive Or Negative If you listen to people and what they say about [...]

Aside from your introduction, the material on which you speak and how you express your presentation, there is one thing that will help you effectively get your message across: learning to tell a [...]

The eighth key to creating a killer presentation builds upon the previous seven. Now that your audience is participating with you, you are communicating effectively and with confidence, and you [...]

The seventh key to creating a killer presentation is to maximize the impact on your audience by involving them. If you have ever sat through a long presentation or speech where the speaker talked [...]

One of the most important aspects of communication is the tone of voice used. This can encompass the volume at which you speak and the pace and pitch of the voice. Pace and pitch can communicate [...]

The next step in speaking success and in overcoming that stage fright is connection. Are you connecting with the people in your audience? Are you connecting with the reason that you are there in [...]