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Be Inclusive If you always talk about “I” or “Me” doing something or achieving something – you’re leaving out the people who matter. Your team deserve to be recognized for their efforts, [...]

The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in [...]

Rhetorical concepts are not only what ancient Greeks and Romans pontificated about in 384 B.C. or thereabouts. Rhetoric and style fits in beautifully with the effective communication tools that [...]

In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or [...]

I am sure that we got the message across. But what did actually happen? Measurement is critical in times of change and the best communication strategies involve measuring for effectiveness. It is [...]

I don’t have time to see everyone. Don’t ignore the people side of change. Change management is usually studied from a technical viewpoint. For example, how can the changes be [...]

I just don’t see how that’ll work ‘… truly flexible, fully integrated, adaptable IT infrastructure using an SOA approach to develop modular, easily integrated and [...]

So what’s this got to do with me? People are really good at hearing what they want to hear and screening out messages that they either don’t want to hear, or are not ready to hear. [...]

I’ll just keep my head down and get on with my job? Management should not ignore the people side of change management. According to a Harvard Business Review study, 70 percent of change [...]

Do staff need to offload and should you let them? 
Many change management projects get stuck right into telling staff what changes to make and then start filling them in on all details. This type [...]