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There was once a time where communication skills were measured by simply having the ability to speak and understand a particular language. Orders were barked in the workplace, even in the home, [...]

We are well into the second decade of the “New Millenium”, and while customer service tenets remain the same in their essence, its delivery has changed a great deal.  Research has seen a [...]

People often complain that they are over-saturated with information. There are too many emails in their inbox, too many slides in a presentation and too much technical jargon in their journals. [...]

Workplace communication, in fact any communication skill was once considered to be a ‘soft’ skill. How and why this ever happened we have absolutely no idea; but any business in [...]

Business today Every year the pressure on businesses grows, there are so many areas which can impact on the profitability and sustainability of a company. Financial pressures from global economic [...]

Words To Inspire and Motivate When giving a presentation, sales pitch or seminar it is important to choose the right words to engage and interest your audience. Many people worry about how they [...]

Be professional Presenting a professional image is important from the very start of any business communication. Most people make a judgment about someone within seconds based on visual clues, [...]

It’s almost a given that, in today’s fast paced global business climate, you’re going to have to develop relationships across a wide range of cultures. That also means that some [...]

The McKinsey Quarterly identified the top most neglected skill for senior managers this month. That skill? Listening. The report suggested that this can be a major organizational issue, with [...]

In the recent economic collapse we’ve had the misfortune to witness leader after leader fall from grace. It’s easy to watch this and assume it can never happen to us, but of course it [...]