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In the recent economic collapse we’ve had the misfortune to witness leader after leader fall from grace. It’s easy to watch this and assume it can never happen to us, but of course it [...]

Be Inclusive If you always talk about “I” or “Me” doing something or achieving something – you’re leaving out the people who matter. Your team deserve to be recognized for their efforts, [...]

Dr. Larry Dossey knows a thing or two about the power of words.  In fact, Dr. Dossey says that prayer is one of medical science’s “best kept secrets”. In this podcast interview [...]

I can’t remember who it was, but someone said we should find our perfect successful role model and copy exactly what they do, and we too will succeed; or words to that effect. So, it also [...]

What springs to your mind when you hear this word; “persuasion?” It can be one of those words that your mental spam filter immediately knee-jerks in reaction to, and relegates to your [...]

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in [...]

Rhetorical concepts are not only what ancient Greeks and Romans pontificated about in 384 B.C. or thereabouts. Rhetoric and style fits in beautifully with the effective communication tools that [...]

In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or [...]

I am sure that we got the message across. But what did actually happen? Measurement is critical in times of change and the best communication strategies involve measuring for effectiveness. It is [...]