How Many Steps To Financial Success?
What defines financial success and how many steps does it take to achieve financial success? Strange isn’t it that there seems to be a need to define the number of steps we should take [...]
Trashing Business Growth With Terrible Customer Service
Regardless of how much we know today – that a business is only as strong as its customer service team – there are still some businesses that don’t realise they are offering bad customer service. [...]
Organizational Success – Persuasion, And Influence, In Leadership
The way that leaders run business has changed substantially over the past few decades. One of the biggest changes is the fact that they no longer lead with authority, they use influence and [...]
Goofing-up On Customer Relationship Success – Change Management Is Key
Charles Darwin, who was an expert on the survival of the species (any species), once said that “it is not the strongest of the species that survives, nor the most intelligent, but the one most [...]
Customer Service KILL LISTS – What Not To Say
There is a wonderful tradition in Buddhism – they teach aphorisms in a negative light, so we can realize the positive in them. For example ~ “Be grateful to those who have hit you for they [...]
Create Company Culture With Customer Care At Its Core
It is fact that it is arguably more expensive for a company to capture new customers. Therefore to save both time, and money, great customer care has been recognized as a brand builder on [...]
Customer Service: Going Beyond Tradition
Metrics For The Performance Of Social Customer Service Teams. It is a given that the consumer has an immeasurable amount of power – within the social media space they seem to have even more [...]
Rules of Engagement – Customer Service In New Millenium Social Media
We are well into the second decade of the “New Millenium”, and while customer service tenets remain the same in their essence, its delivery has changed a great deal. Research has seen a [...]
Customer Service Complaints
Customer Service Complaints Gone Wild In an attempt to look at the lighter side of customer service, we thought you might enjoy a peep into a slightly different angle on this subject. During a [...]
Understanding and Dealing With the Angry Customer
We have spoken about the angry, disgruntled or bad customer before, but not every bad customer is the bane of your business; we actually should get to know what makes them tick. These types of [...]
