How About YOU – Can You Communicate?
There was once a time where communication skills were measured by simply having the ability to speak and understand a particular language. Orders were barked in the workplace, even in the home, [...]
Customer Service: Going Beyond Tradition
Metrics For The Performance Of Social Customer Service Teams. It is a given that the consumer has an immeasurable amount of power – within the social media space they seem to have even more [...]
Rules of Engagement – Customer Service In New Millenium Social Media
We are well into the second decade of the “New Millenium”, and while customer service tenets remain the same in their essence, its delivery has changed a great deal. Research has seen a [...]
